Learning Objectives
- The purpose of this course is to provide students with the knowledge and skills necessary to facilitate effective problem analysis.
- This course is ideal for anyone whose job involves problem-solving. As a minimum, all supervisors and lead personnel should take this course.
- During the course, participants will apply everything learned to solve an exercise problem and each student will be given the opportunity to facilitate a group.
Key Learnings
- The course provides a working knowledge of the Cause Tree RCA methodology. It assists anyone in understanding fundamental problem-solving processes and how to facilitate an effective investigation.
Why you should attend
- Ideal for people who are likely to be leading and facilitating a Root Cause Analysis investigation and need to have a strong understanding of the methodology with interactive exercises.
- Enables action towards reducing high maintenance costs and unplanned downtime.
- Provides a simple methodology to tackle recurring problems and reverse a lack of confidence in current solutions.
- Counters the challenges in getting management and stakeholders to buy into the vision for reliability initiatives
Course Information
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Duration and Delivery
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2-days face-to-face classroom, or 3-days face-to-face classroom with 1-day of workshop facilitation exercises
or
15-hours remote web conferencing, typically over 3 days. A 7 hour workshop of facilitation exercises can also be included for remote delivery
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Who should attend
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Supervisors, Engineers, LEAN Specialists, 6 Sigma Black Belts, Designers Engineers, Safety and Environmental Representatives, Administrators, Continuous / Healthcare Improvement Specialists, Business Analysts, IT Professionals, HR Personnel.
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Program
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Day 1
- Introduction to RCA and the IEC 62740 international standard for Root Cause Analysis
- Triggers for an RCA + Exercise
- Preparation
- Gather Information and Data
- Organise People, including The Facilitator + Exercise
- Organise Time and Venue + Exercise
- Analysis
- Develop Problem Statement + Exercises
- Construct Initial Timeline
- Build the Cause and Effect Chart + Exercises
Day 2
- Analysis continued
- Add Supporting Information + Exercise
- Quality Check the Cause and Effect Chart + Exercises
- Resolution
- Generate and Select Solutions + Exercise
- Implement Solutions
- Communicate RCA Findings to Organisation
- Measure Success of Solutions
- Communicate Wins Across the Organisation
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Benefits
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First-hand experience of performing and facilitating an RCA with a group
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Languages
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- English
- Spanish
- German
- Portuguese
- Chinese (Mandarin / Simplified Chinese)
- French
- Italian
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Learning Path
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- Prerequisites: None
- Next Steps:
- CRCA301 – Cordant RCA Advanced Facilitators Course
- CRCA302 - Cordant RCA Incident Investigation
