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Learning Objectives 

  • The purpose of this course is to provide students with the knowledge and skills necessary to facilitate effective problem analysis. 
  • This course is ideal for anyone whose job involves problem-solving. As a minimum, all supervisors and lead personnel should take this course. 
  • During the course, participants will apply everything learned to solve an exercise problem and each student will be given the opportunity to facilitate a group.

Key Learnings 

  • The course provides a working knowledge of the Cause Tree RCA methodology. It assists anyone in understanding fundamental problem-solving processes and how to facilitate an effective investigation. 

Why you should attend 

  • Ideal for people who are likely to be leading and facilitating a Root Cause Analysis investigation and need to have a strong understanding of the methodology with interactive exercises. 
  • Enables action towards reducing high maintenance costs and unplanned downtime. 
  • Provides a simple methodology to tackle recurring problems and reverse a lack of confidence in current solutions.  
  • Counters the challenges in getting management and stakeholders to buy into the vision for reliability initiatives

Course Information

Duration and Delivery arrow icon

2-days face-to-face classroom, or 3-days face-to-face classroom with 1-day of workshop facilitation exercises 


15-hours remote web conferencing, typically over 3 days. A 7 hour workshop of facilitation exercises can also be included for remote delivery  

Who should attend arrow icon

Supervisors, Engineers, LEAN Specialists, 6 Sigma Black Belts, Designers Engineers, Safety and Environmental Representatives, Administrators, Continuous / Healthcare Improvement Specialists, Business Analysts, IT Professionals, HR Personnel. 

Program arrow icon

Day 1 

  • Introduction to RCA and the IEC 62740 international standard for Root Cause Analysis 
  • Triggers for an RCA + Exercise 
  • Preparation 
  • Gather Information and Data 
  • Organise People, including The Facilitator + Exercise 
  • Organise Time and Venue + Exercise 
  • Analysis 
  • Develop Problem Statement + Exercises 
  • Construct Initial Timeline 
  • Build the Cause and Effect Chart + Exercises 

Day 2 

  • Analysis continued 
  • Add Supporting Information + Exercise 
  • Quality Check the Cause and Effect Chart + Exercises 
  • Resolution 
  • Generate and Select Solutions + Exercise 
  • Implement Solutions 
  • Communicate RCA Findings to Organisation 
  • Measure Success of Solutions 
  • Communicate Wins Across the Organisation

Benefits arrow icon

First-hand experience of performing and facilitating an RCA with a group

Languages arrow icon
  • English 
  • Spanish 
  • German 
  • Portuguese 
  • Chinese (Mandarin / Simplified Chinese) 
  • French 
  • Italian 

Learning Path arrow icon
  • Prerequisites: None 
  • Next Steps: 
  • CRCA301 – Cordant RCA Advanced Facilitators Course 
  • CRCA302 - Cordant RCA Incident Investigation 

Book this Course

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